Return & Refund Policy
We guarantee our products to be free of manufacturing errors or
product defects. Upon receipt, please review your order and notify us of any quality issues. If notified within 30 days of receipt of your order, we will issue a prompt exchange for the same item, or a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
We want your order to be exactly how you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, initials, and names carefully. Please don’t hesitate to email us at customercare@holtzheadwear.com if you have questions before placing your order.
To cancel an order, call or email our customer care team at:
customercare@holtzheadwear.com
256-883-1111
We cannot guarantee the ability to accept cancellations or changes to orders once they are placed, as we begin production shortly after receiving your order. The nature of our custom work means that each product is created to your requirements. It can't be put back on the shelf to be used again if you cancel the order.
If your order is eligible for cancellation, a full refund will be processed - usually within 1 business day.
NOTE: Holtz Headwear reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
If you have any questions about our policies or anything else, please don’t hesitate to contact us!
Changes to Our Policies
We reserve the right to modify our policies at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to our policies, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at rick@holtzheadwear.com or by mail at: